Refund Policy – The Fisher
At The Fisher, we strive to provide high-quality fishing gear to our customers. If you receive a defective or damaged item, we’re happy to offer a refund in the form of store credit. Please review our refund policy below:
Eligibility for Refunds
- Refunds are only accepted for unopened defective or damaged items.
- Items on sale are non-refundable.
Refund Request Time Frame
- Refund requests must be made within 7 days of purchase.
Refund Process
- Email us at thefishersa@gmail.com with your order number, a description of the issue, and clear photos of the defective or damaged item.
- Once approved, we will issue store credit for the amount of the item.
- Customers are responsible for return shipping costs.
Return Shipping
- Customers must cover the cost of shipping the defective item back to us.
- A tracking number must be sent to thefishersa@gmail.com after shipping the return.
- We recommend using a trackable shipping method to ensure safe delivery.
Contact Information
For any refund-related inquiries, please contact us at:
📧 Email: thefishersa@gmail.com
📞 Phone: 082 359 6843
🌍 Website: thefisher.co.za